Boosting our strong service levels  

We are constantly looking for efficiencies, and finding ways to improve customer experience is a top priority. We’re pleased to report some new progress. 

For the first half of August, on average, 44% of Fast & Full^® applications were issued in fewer than five days¹ when using electronic Health Questionnaire (eHQ) and eContract delivery. While those are the average issue times, many policies are issued MUCH faster, often within hours. In fact, during the past two weeks, 8% of the applications were settled in under 24 hours. 

Did you know?
You can speed up the application process for your clients by using the Fast & Full Life app and opting for the electronic health questionnaire (eHQ) and eContract delivery. By doing this, you can earn up to 20% more FYC² until September 30, 2022, with the eBundle Bonus. See below for more information.

We'll continue to keep you posted on our progress and actions to improve the processing times in the coming weeks.

Thank you for your continued support!