1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.

2. Please refer to our Customer Complaint Handling Procedures for further information. 

2. If your complaint is not satisfactorily resolved within 20 business days, please contact Global Pacific's Compliance Officer.

    It is recommended to put your complaint in writing and send it to:

Attn:  Compliance Officer

Global Pacific Financial Services Ltd.

103 - 15225 104 Avenue

Surrey, BC  V3R 6Y8

We will try to resolve your complaint quickly and fairly.

3. If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the Insurance Company or Financial Institution.